Returns & refund policy

We do not accept change-of-mind returns. Damaged, incorrect, faulty or undelivered orders are assessed under the Australian Consumer Law — a delay or missing scan alone does not establish a parcel is lost. If delivery is late or tracking does not update, contact us — we will check proof of dispatch, lodge a carrier enquiry and keep you updated. We ordinarily allow up to 14 business days from dispatch for transit and initial investigation before treating a parcel as potentially lost, but consider circumstances individually, and this does not delay or limit any remedy you are entitled to. Nothing in our policies excludes your rights under the Australian Consumer Law.