Shipping policy

We ship Australia-wide only via tracked Australia Post. Once dispatched, transit times are estimates and scans may be delayed or unavailable. If delivery is late or tracking does not update, contact us — we will check proof of dispatch, lodge a carrier enquiry and keep you updated. We ordinarily allow up to 14 business days from dispatch for transit and initial investigation, but consider circumstances individually. Nothing in our policies excludes your rights under the Australian Consumer Law.